Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Ventus Performance Points (“Ventus”, “we”, “us” or “our”).

Throughout the site, the terms “we”, “us” and “our” refer to Ventus Performance Points. We provide this website, including all information, products and services available through it, subject to these Terms of Service.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service together with any additional policies referenced on our website, including our Privacy Policy and Return and Refund Policy.

Nothing in these Terms affects your statutory rights as a consumer under UK law.

1. OUR ONLINE STORE

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products to you.

You must be legally capable of entering into a binding contract to place an order through our website.

You must not use our products, website or services for any unlawful or unauthorised purpose.

2. OUR PRODUCTS

Ventus Performance Points supplies darts points and related products.

We make every reasonable effort to ensure that product descriptions, photographs, specifications, dimensions and other information displayed on our website are accurate.

However, because some of our products may be individually finished, machined, modified or produced in small batches, minor variations in appearance, finish or dimensions may occur.

Such minor variations do not affect your statutory rights where a product is faulty, not as described or not fit for purpose.

Colours and finishes may also appear slightly different depending on the screen or device used to view our website.

3. PRODUCT COMPATIBILITY

It is the customer's responsibility to ensure that the product selected is suitable for their intended darts or equipment where compatibility information has been clearly provided on the product page.

Where a product is advertised for a particular fitting or system, such as a standard press-fit point or a specific replaceable point system, customers should check compatibility before ordering.

If you are unsure whether a product is compatible with your darts, please contact us before ordering and we will be happy to help.

Nothing in this section affects your rights where we have supplied an incorrect product or where a product does not match its description.

4. CUSTOM AND PERSONALISED PRODUCTS

Some Ventus products may be made, modified, engraved, finished or otherwise personalised specifically to a customer's requirements.

Where a product is genuinely made to a customer's specification or clearly personalised, statutory cancellation rights may not apply once production has begun.

This does not affect your rights if a personalised or custom-made product is faulty, damaged, not as described or otherwise fails to meet the requirements of UK consumer law.

Where applicable, the relevant product page will make clear when an item is being produced or customised specifically for you.

5. ORDERS

When you place an order through our website, you are making an offer to purchase the products in your order.

Receiving an order confirmation does not necessarily mean that we have accepted your order.

A contract between you and Ventus Performance Points is formed when we accept your order and begin processing it for fulfilment.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

a product is unavailable;
there has been an obvious pricing or description error;
we suspect fraudulent or unauthorised activity;
we cannot deliver to the address provided; or
accepting the order would breach applicable law.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled products.

6. PRICES AND PAYMENT

All prices displayed on our website are shown in Pounds Sterling (GBP) unless stated otherwise.

Any applicable taxes will be displayed or included as required by law.

Delivery charges, where applicable, will be shown before you complete your purchase.

We reserve the right to change our prices at any time. Any price change will not affect an order that we have already accepted.

Payment must be made using one of the payment methods available during checkout.

7. DELIVERY

At launch, Ventus Performance Points supplies customers within the United Kingdom only, unless otherwise stated on our website.

Available delivery methods and charges will be displayed during checkout.

Any delivery times shown are estimates unless we expressly state otherwise.

We will take reasonable steps to dispatch orders within the stated timeframe. However, delays may occasionally occur due to circumstances outside our reasonable control.

For consumer orders, responsibility for the goods remains with us until they are delivered to you or to a person identified by you to receive them.

If your order is lost or damaged during delivery, please contact us as soon as reasonably possible so that we can investigate and resolve the issue.

8. CANCELLATIONS, RETURNS AND REFUNDS

Your rights to cancel an order, return products and receive a refund are explained in our Return and Refund Policy, which forms part of these Terms.

For eligible online purchases, UK consumers will normally have a statutory right to cancel within 14 days of receiving their goods.

Certain exceptions apply, including goods made to a customer's specifications or clearly personalised.

Nothing in our Return and Refund Policy or these Terms limits your statutory rights where goods are faulty, damaged, not as described or otherwise fail to conform to the contract.

9. PRODUCT USE AND SAFETY

Darts points are sharp products and must be handled responsibly.

Customers are responsible for using, installing and storing products appropriately and in accordance with any instructions or guidance provided.

Children should only use darts equipment under appropriate adult supervision.

We are not responsible for damage caused by misuse, incorrect installation, unauthorised modification or use of a product for a purpose for which it was not designed.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

10. INTELLECTUAL PROPERTY

All content appearing on the Ventus Performance Points website, including our branding, logos, product names, product photography, graphics, written content and original product designs, is owned by or licensed to Ventus Performance Points unless otherwise stated.

You may use our website for your own personal and non-commercial purposes.

You must not reproduce, copy, distribute, modify, commercially exploit or otherwise use our intellectual property without prior written permission, except where permitted by law.

11. THIRD-PARTY SERVICES

Our website may use or link to services provided by third parties, including payment providers, delivery providers, social-media platforms and Shopify.

We are not responsible for the content or availability of independent third-party websites.

Where you choose to use a third-party service, that provider may have its own terms and privacy policies.

12. WEBSITE INFORMATION

We aim to keep the information on our website accurate and up to date.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, availability or other information.

Where we identify an obvious error, we reserve the right to correct it.

If an error affects an order you have already placed, we will contact you where appropriate and will not unfairly deprive you of your consumer rights.

13. AVAILABILITY OF THE WEBSITE

We do not guarantee that our website will always be available or uninterrupted.

We may temporarily suspend, withdraw or restrict access to some or all of the website for maintenance, security, updates or other operational reasons.

Where reasonably possible, we will try to minimise disruption.

14. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of rights that cannot legally be excluded under UK consumer law; or
any other liability that cannot lawfully be excluded or restricted.

If you are purchasing products as a consumer, we are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not foreseeable when the contract was formed.

We do not exclude or restrict any rights or remedies available to consumers under applicable UK law.

15. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

Our store is hosted by Shopify and certain information may also be processed by Shopify and other service providers necessary to operate our store and fulfil your order.

Please refer to our Privacy Policy for further information.

16. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time, for example to reflect changes to our products, services, business operations or applicable law.

The Terms that apply to your purchase will be those in effect when your order is placed.

The latest version will always be available through our website.

17. GOVERNING LAW

These Terms and any contract between you and Ventus Performance Points are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you will retain any mandatory protections and rights available to you under the laws applicable where you live.

Nothing in these Terms prevents a consumer from bringing proceedings in a court available to them under applicable consumer law.