Refund policy
Returns & Refunds
We want you to be completely happy with your Ventus Performance Points order. If something isn't right, please contact us and we'll do our best to put it right.
Cancelling your order
If you purchase a standard, non-personalised product online, you have the right to cancel your order within 14 days of receiving it. You then have a further 14 days to return the goods to us.
To request a cancellation or return, please contact us before sending anything back. We will provide you with the appropriate return instructions.
Return condition
Returned products should be unused, in their original condition and, where possible, in their original packaging.
You may inspect a product in the same way you reasonably would in a physical shop. However, we may make an appropriate deduction from a refund if the product has been handled beyond what is necessary to establish its nature, characteristics and functionality and its value has been reduced as a result.
Custom and personalised products
Products that are made to your specification or clearly personalised may not be eligible for the standard 14-day change-of-mind cancellation right.
This does not affect your statutory rights if a customised or personalised product is faulty, damaged or not as described.
Faulty, damaged or incorrect products
If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible with your order number and details of the issue.
Where appropriate, we will arrange a replacement, repair or refund in accordance with your statutory rights. We will cover reasonable return costs where goods are faulty, damaged, incorrect or not as described.
Change-of-mind return postage
Where you are returning an eligible product because you have changed your mind, you are responsible for the cost of returning it to us unless we agree otherwise.
We recommend using a tracked postal service, as returned items remain your responsibility until they reach us.
Refunds
Once we receive and assess your return, we will process any refund due using your original payment method.
Where you exercise your statutory right to cancel the entire order, we will also refund the standard outbound delivery charge you paid, where applicable. If you selected a more expensive delivery option, we are not required to refund the additional cost above our standard delivery service.
Refunds will be made within the timescales required by applicable UK consumer law.
Hand-Finished Products
Ventus Performance Points are individually machined and finished by hand. As a result, minor variations in pattern, finish and appearance between points and sets are expected and are not considered manufacturing defects, provided they do not affect the intended use or performance of the product.
Your statutory rights
Nothing in this policy affects your statutory rights under UK consumer law.
Contact us
To request a return, report a problem with an order or ask a question about this policy, please contact Ventus Performance Points using the contact details provided on our website.