Shipping policy

SHIPPING POLICY

UK DELIVERY

Ventus Performance Points currently delivers to addresses within the United Kingdom only.

We plan to introduce international delivery in the future, but this will not be available at initial launch.

ORDER PROCESSING

We aim to prepare and dispatch orders as quickly as possible.

Estimated dispatch times will be shown on our website or individual product pages where appropriate.

Some Ventus Performance Points products may be produced, finished or prepared to order. These products may require additional processing time before dispatch.

Where a product has a longer lead time, this will be clearly stated on the relevant product page.

DELIVERY OPTIONS & COSTS

Available delivery options and charges will be displayed at checkout before you complete your order.

Delivery charges may vary depending on the size, weight and value of your order and the delivery service selected.

Any delivery times provided are estimates unless expressly stated otherwise.

DELIVERY TIMES

Estimated delivery times begin from the date your order is dispatched, rather than the date the order is placed.

While we will make every reasonable effort to dispatch and deliver orders within the estimated timeframe, occasional delays may occur due to postal or courier networks, severe weather, periods of high demand or other circumstances outside our reasonable control.

ORDER TRACKING

Where a tracked delivery service is used, tracking information will be provided when available.

Please allow sufficient time for tracking information to become active after receiving your dispatch notification.

DELAYED OR MISSING ORDERS

If your order has not arrived within the expected delivery timeframe, please contact us at:

contact@ventuspoints.com

Please include your order number so we can investigate the delivery.

If an order is confirmed as lost in transit, we will arrange an appropriate replacement or refund in accordance with your statutory rights.

DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide your order number and photographs showing the condition of the package and product. This helps us investigate the issue with the delivery provider and resolve the matter as quickly as possible.

INCORRECT DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible.

We will make reasonable efforts to amend the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment process.

DELIVERY RESPONSIBILITY

For consumer orders, responsibility for the goods remains with Ventus Performance Points until they are delivered to you or to a person identified by you to receive them.

Nothing in this Shipping Policy affects your statutory rights under UK consumer law.